The following Terms and Conditions outline the rules that govern our ticket booking, cancellation and modifications related to your flight.
Ticket confirmation: A confirmation email is sent to customers payment is received and processed.
Payment modes: We accept credit cards and debit cards for ticket purchases.
Currency: The payment should be made in local currency or a currency accepted by the airline.
Offers and sales: Different terms and conditions will apply to tickets purchased during sales or other special offers.
Refunds: Some tickets may be refundable, while others may not be refunded at all. Cancellation fees may be applicable to refundable tickets.
Changes: Changes to the booking include a fee and fare differences may apply.
No-show: Airline may forfeit payments made by a passenger in case a passenger does not turn up.
Checked and carry-on baggage: The weight, size limit and fees for checked and carry-on baggage will be specified by the airline.
Excess baggage: Baggage exceeding the allowed limits will be charged by the airline.
Airline responsibility: In case of flight delays or cancellations, airline may offer compensation or alternative flights. However, airline may not be liable for delays or cancellations caused by events outside their control such as weather, natural calamities etc.
Passports and visas: Passengers may be denied boarding if they do not carry valid travel documents such as passport and visa.
Health requirements: Relevant health documents may be required in case of certain destinations.
Seat preference: Seat choice may be available at the time of booking. However, the airline can change the seat before or during the flight.
Overbooking: Sometimes airlines overbook flights. If the flight is full, a passenger is shifted to another flight.
Overbooked flights: If a flight is overbooked and a passenger is denied boarding, the airline may provide compensation.
Denied boarding compensation: In case of denied boarding, passengers may receive cash compensation, credits, vouchers or hotel accommodations.
Disabilities: Airlines may provide assistance to passengers with special needs or disabilities on advance request.
Infants and children: Airlines offer reservation, discount and meal options for infants and children.
Baggage damage or loss: Airlines are liable for baggage loss or damage up to a certain limit.
Liability limitation: Airline may have limited liability for delays and cancellations.
Personal information: Airlines collect and store personal user data for facilitating the ticket booking process.
Marketing: Some airlines use personal user data for marketing purposes, unless the user opts out.
Optional insurance: Travel insurance may be offered as an add-on at the time of booking covering trip cancellations, lost baggage etc.
Exclusions: It includes exclusions from the insurance coverage such as travel disruptions. Airlines are usually not responsible for external factors such as natural calamities, wars, travel restrictions etc.
Jurisdiction: In the event of disputes, the jurisdiction is specified in the airline’s terms.
Terms change: Airlines reserve the right to change the privacy policy through their website or other means.
It is advisable to read the terms and conditions prior to the booking as rules may vary between airlines and travel service providers.